Frequently Asked Questions

I Have a Question.

If you ever have any questions, please call or email us. You can use the Contact US page to make things easier for you. We will respond to your questions in a timely manner.

What Shipping Methods Are Available?

We offer USPS, UPS, and DHL for shipping services. Each shipping method provides different services. Please select the service that best fits your needs. We also welcome in store pickup if you place an order online at no additional charge.

How Long Will it Take To Get My Package?

Upon check out, an estimated shipping time is given. Due to high volumes and sometimes unexpected weather conditions, date of arrival of your package is an estimate. Please check with shipping providers for any delays. These things we have no control over.

How Do I Track My Order?

Once your order is shipped, it may take up to 12 hours for the service provider to update their system with your tracking number that you will be given.

How Do I Cancel or Change an Order?

To cancel or change your order, please call or email us. You can use the Contact US page to make things easier for you. We will respond to your questions in a timely manner.

How Can I Return a Product?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at xlhobbies90723@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.